Support Center
Getting Help
Frequently Asked Questions
How do I use Mask Text AI - Privacy Shield to protect my privacy?
Mask Text AI - Privacy Shield automatically detects and masks sensitive information in your text. Simply:
- Paste or type your text in the app
- Review the automatically detected sensitive items
- Add manual masks for any additional items
- Copy the masked text and share it with AI services
What information does Mask Text AI - Privacy Shield mask automatically?
Mask Text AI - Privacy Shield automatically detects and masks:
- Names and personal identifiers
- Email addresses
- Phone numbers
- Addresses and locations
- Dates and times
- ID numbers and codes
- Organization names
- Financial information
How do I manage my subscription?
Subscriptions are managed through your app store account:
- iOS: Settings → Your Name → Subscriptions
- Android: Google Play Store → Menu → Subscriptions
You can cancel or modify your subscription at any time. Changes take effect at the end of the current billing period.
Is my data stored in the cloud?
No. All your personal text and templates are stored locally on your device only. We do not have access to your content. Only subscription information is processed through secure payment systems.
How do I create custom privacy templates?
To create custom templates:
- Go to the Templates tab
- Tap the "+" button to create a new template
- Add the items you want to mask regularly
- Save with a descriptive name
- Apply templates quickly when masking new text
Troubleshooting
App Issues
App crashes or freezes:
- Force quit the app and restart
- Check for app updates in the App Store
- Ensure your device has enough storage space
- Try uninstalling and reinstalling the app
Subscription Issues
Subscription not recognized:
- Tap "Restore Purchases" in the app settings
- Ensure you're signed in with the same Apple ID/Google account
- Check your internet connection
- Wait a few minutes for the purchase to process
Privacy Protection Tips
Important: Always review masked text before sharing. While Mask Text AI - Privacy Shield uses advanced detection, some sensitive information might require manual masking.
Feature Requests
We love hearing from our users! If you have ideas for new features or improvements, please email us at contact@alphajcstudio.com with:
- A clear description of the feature
- How it would help protect your privacy
- Any specific use cases
Privacy & Security
Your privacy is our top priority. For detailed information about how we protect your data, please read our:
App Information
Stay Updated
For the latest updates, tips, and privacy protection best practices:
- Enable app notifications for important updates
- Check the app regularly for new features
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